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Geotrust Anti-Malware FAQ

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What is malware?
Malware is a general term for malicious software and is a growing problem on the Internet. Hackers install malware without your consent by exploiting security weaknesses on your server and gaining access to your web site.

The malware code is not visible or easily detected, and may infect your customers’ computers when they simply browse your web site. Hackers use it to spread viruses, hijack your computer or steal sensitive data such as credit card numbers or other personal information.

  • What is malware?
    Malware is a general term for malicious software and is a growing problem on the Internet. Hackers install malware without your consent by exploiting security weaknesses on your server and gaining access to your web site.
    The malware code is not visible or easily detected, and may infect your customers’ computers when they simply browse your web site.
    Hackers use it to spread viruses, hijack your computer or steal sensitive data such as credit card numbers or other personal information.

  • How do I know if my web site is free of malware?
    Malware is rarely visible on your web site; it is hidden in your web page code. A malware scan by a malware detection tool can help you identify infected code. The GeoTrust Web Site Anti-Malware Scan includes a daily malware scan. If malware is detected, you will be notified and directed to a list of infected pages and the code causing the problem. Your web site administrator can find and delete all instances of the code and request that your site be rescanned within 24 hours.
  • Could web site malware scanning slow down my web site?
    No. Web site malware scanning is equivalent to having 10 visitors navigate your web site.
  • How can I protect my site from malware?
    Like most thieves, malware hackers look for easy targets such as a web site where malware will go undetected for as long as possible. The GeoTrust Web Site Anti-Malware Scan includes a daily malware scan to detect malware and alert you with detailed information to respond quickly to the attack. Posting the GeoTrust Web Site Anti-Malware Seal on your web site is like posting an alarm security sign in your front window. It shows hackers that your site is scanned daily to detect malware.